📋 Terms of Service

Last Updated: January 29, 2026

Welcome to TechMate, a service of Star Infinity. By accessing or using our AI-powered technical support service, you agree to be bound by these Terms of Service. Please read them carefully.

1. Service Description

TechMate provides AI-powered technical support services including:

• Step-by-step troubleshooting instructions for various devices and issues.
• Video tutorial recommendations.
• Email and printable instruction delivery.
• Connection to live human technicians.

2. Service Pricing

Credit Policy: Fees for AI assistance, email instructions, and printed instructions will be applied as credit toward remote or in-person technician services. Live technician consultation charges are separate.

3. Account Verification

To access our services, you may be required to verify your identity through:

• SMS verification code sent to your mobile phone.
• Email verification code sent to your email address.

By providing your phone number, you consent to receive verification messages. Standard message and data rates may apply. You can opt out of SMS at any time by replying STOP.

4. User Responsibilities

When using TechMate, you agree to:

• Provide accurate information about your device issues.
• Follow safety guidelines when performing any technical procedures.
• Not use the service for any illegal or unauthorized purpose.
• Not attempt to reverse engineer or exploit the service.

5. Disclaimer of Warranties

TechMate provides technical guidance on an "as is" basis. While we strive to provide accurate and helpful information:

• We do not guarantee that our instructions will resolve all issues.
• We are not responsible for any damage resulting from following instructions.
• Complex issues may require professional in-person service.
• Always back up important data before performing technical procedures.

6. Limitation of Liability

To the maximum extent permitted by law, TechMate shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use the service.

7. Intellectual Property

All content, features, and functionality of TechMate are owned by us and are protected by copyright, trademark, and other intellectual property laws.

8. Modifications to Service

We reserve the right to modify, suspend, or discontinue any part of our service at any time without prior notice. Prices are subject to change with reasonable notice.

9. Termination

We may terminate or suspend your access to our service immediately, without prior notice, for conduct that we believe violates these Terms or is harmful to other users or us.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Georgia, United States, without regard to its conflict of law provisions.

11. Contact Information

12. Changes to Terms

We reserve the right to update these Terms at any time. We will notify users of any material changes by posting the new Terms on this page. Your continued use of the service after changes constitutes acceptance of the new Terms.

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