🔒 Privacy Policy
Last Updated: January 29, 2026
TechMate, a service of Star Infinity ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our AI-powered technical support service.
1. Information We Collect
We collect the following types of information:
- Phone Number: Used solely for identity verification via one-time passcodes (OTP) sent via SMS.
- Email Address: Used for identity verification, sending instructions, and service communications.
- Device Information: Information about the technical issues you describe to receive support.
- Usage Data: How you interact with our service to improve user experience.
2. SMS Data Privacy (10DLC Compliance)
Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
3. How We Use Your Information
Your information is used for the following purposes:
- To verify your identity through SMS or email verification codes.
- To provide AI-powered technical support and instructions.
- To send you requested documentation (email/print instructions).
- To connect you with live technicians when requested.
- To improve our services and user experience.
4. SMS/Text Messaging
When you provide your phone number and request SMS verification:
- You will receive a one-time verification code via text message.
- Message frequency varies based on your login attempts.
- Message and data rates may apply.
- You can opt out at any time by replying STOP to any message.
- For help, reply HELP or contact us at 404-946-8319.
5. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share information only:
- With service providers who assist in delivering our services (e.g., SMS delivery).
- When required by law or to protect our rights.
- With your explicit consent.
6. Data Security
We implement appropriate security measures to protect your personal information, including:
- Encrypted data transmission (HTTPS).
- Secure storage of verification codes with automatic expiration.
- Limited access to personal data on a need-to-know basis.
7. Data Retention
We retain your information only as long as necessary to provide our services:
- Verification codes expire after 10 minutes.
- Session data is retained for service continuity.
- You may request deletion of your data at any time.
8. Your Rights
You have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your personal information.
- Opt out of SMS communications by replying STOP.
9. Contact Us
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
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